Collections & Return Shipping
We offer an optional collection service, via an independent courier, for a fee of £17. If you arrange a collection through our collection service, the parcel must be available on the date booked. If the parcel is not ready or the carrier is unable to collect due to incomplete/inaccurate instructions, an extra £17 ‘failed collection charge' will be added to your invoice.
All items must be adequately packaged with both your address and our address clearly marked on the outside. If you choose to leave your parcel in a safe place for collection you do so at your own risk. Please make a note of this in the 'Additional Information' section of the booking form. Please ensure all your details are correct and any additional information is included at the time of booking. If changes need to be made to your details after we have booked your collection with the courier service an additional £5 will be charged.
We offer free return postage on all items serviced (except to postcodes listed) via APC Overnight. Items will be returned in the packaging they are sent in. Our carrier insurance covers their return to you.
A £21 surcharge will be added to all addresses in the Scottish Islands (POSTCODES: HS, IV41-IV51, IV55-IV56, KA27-KA28, KT15-KT17, PA20, PA41-PA78, PH42-PH44, ZE)