Shipping & Returns

Shipping Methods

For combined parcels of the less than 250g we use Royal Mail First Class Post.

For all combined parcels of more than 250g we use APC Overnight. We use a next day service for all addresses excluding those in the remote Scottish mainland**, Scottish islands***, Northern Ireland, Isle of Wight & Isle of Man

** Remote Scottish Mainland -> AB37-AB38, AB41-AB56, FK19-FK21, IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH49-PH50 -> 1-2 days
*** Scottish Islands -> HS, IV41-IV51, IV55-IV56, KA27-KA28, KT15-KT17, PA20, PA41-PA78, PH42-PH44, ZE -> 2-3 days

Delivery is not available to Northern Ireland, Isle of Wight & Isle of Man at this point.

Returns & Exchange Policy

If you order the wrong part we would be happy to exchange it within 30 days of purchase - providing it is returned with the original undamaged packing and is unused and unmarked. Postage will be due on the exchanged item and we can take payment for this over the phone.

If we supply you with the wrong then we, of course, would be happy to exchange it - providing it is returned with the original undamaged packing and is unused and unmarked. We will also reimburse the cost of postage to return the item to us.

If you decide you don't need an item within 30 days of purchase we would be happy to issue a refund - providing it is returned with the original undamaged packing and is unused and unmarked. Please note, we do not refund postage unless items were supplied in error or are faulty.

Faulty goods will be replaced with the same item or suitable equivalent, as appropriate. We will reimburse the cost of postage to return the item to us.

Flotec Suspension cannot be held responsible for non-receipt of returned goods so please ensure you use Recorded or Special Delivery as appropriate to the value of the goods you are returning.