The following terms and conditions will apply to purchases made from our online shop. Please read them carefully before making a purchase.
Online Shop / Telephone Order Payment
We use PayPal to process all order placed via our online shop.
Orders can be made over the phone, or in person, using most major credit and debit cards. If you are personally collecting your items from the workshop you can also pay with cash.
For combined parcels of the less than 250g we use Royal Mail First Class Post.
For all combined parcels of more than 250g we use APC Overnight. We use a next day service for all addresses excluding those in the remote Scottish mainland**, Scottish islands***, Northern Ireland, Isle of Wight & Isle of Man
** Remote Scottish Mainland -> AB37-AB38, AB41-AB56, FK19-FK21, IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH49-PH50 -> 1-2 days
*** Scottish Islands -> HS, IV41-IV51, IV55-IV56, KA27-KA28, KT15-KT17, PA20, PA41-PA78, PH42-PH44, ZE -> 2-3 days
Delivery is not available to Northern Ireland, Isle of Wight & Isle of Man at this point.
Product Availability / Lead Times
We try to keep a good stock of the products we have for sale but sometimes products will be out of stock.
Where products are in stock we will send them out the same day via next day delivery if ordered before 2.00pm. If ordered after 2.00pm they will be sent the next day.
Where items are not in stock we will contact you to discuss options. Availability and lead times can vary dependent on distributors stock levels.
Returns & Exchange Policy
If you order the wrong part we would be happy to exchange it within 30 days of purchase - providing it is returned with the original undamaged packing and is unused and unmarked. Postage will be due on the exchanged item and we can take payment for this over the phone.
If we supply you with the wrong then we, of course, would be happy to exchange it - providing it is returned with the original undamaged packing and is unused and unmarked. We will also reimburse the cost of postage to return the item to us.
If you decide you don't need an item within 30 days of purchase we would be happy to issue a refund - providing it is returned with the original undamaged packing and is unused and unmarked. Please note, we do not refund postage unless items were supplied in error or are faulty.
Faulty goods will be replaced with the same item or suitable equivalent, as appropriate. We will reimburse the cost of postage to return the item to us.
Flotec Suspension cannot be held responsible for non-receipt of returned goods so please ensure you use Recorded or Special Delivery as appropriate to the value of the goods you are returning.
Accuracy of Information
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary. Prices, product descriptions and specifications are checked to the best of our ability, and whilst huge effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.