Booking A Service
Please fill out the BOOKING FORM to book in your item(s) for a service. You will be sent a copy of the booking form to the email address you submit. We ask that (if possible) you print this email and include it with your package. If you are unable to print the email please copy the details by hand and include this instead.
Where possible we aim to have your items serviced on your preferred date, but for the best chance of this we need to receive them the day before. Items received without a preferred date will be serviced in the first available slot.
Payment will be taken when the job is completed. If you need extra parts to complete the job, or an issue is discovered once the item is opened up, we will contact you to discuss options and authorise any additional payment first.
Payment can be made over the phone, or in person, using most major credit and debit cards. If you are personally collecting your items from the workshop you can also pay with cash. We do not accept payment by cheque.
Sending Items To Us
If you are sending your fork or shock to us it is your responsibility to ensure that all items are adequately packaged and insured with whichever carrier you use.
We offer an optional collection service, via an independent courier, for a fee of £17. If you arrange a collection through our collection service, the parcel must be available on the date booked. If the parcel is not ready or the carrier is unable to collect due to incomplete/inaccurate instructions, an extra £17 ‘failed collection charge' will be added to your invoice.
All items must be adequately packaged with both your address and our address clearly marked on the outside. If you choose to leave your parcel in a safe place for collection you do so at your own risk. Please make a note of this in the 'Additional Information' section of the booking form. Please ensure all your details are correct and any additional information is included at the time of booking. If changes need to be made to your details after we have booked your collection with the courier service an additional £5 will be charged.
We offer free return postage on all items serviced (except to postcodes listed) via APC Overnight. Items will be returned in the packaging they are sent in. Our carrier insurance covers their return to you.
A £21 surcharge will be added to all addresses in the Scottish Islands (POSTCODES: HS, IV41-IV51, IV55-IV56, KA27-KA28, KT15-KT17, PA20, PA41-PA78, PH42-PH44, ZE)
Please ensure all suspension items and bikes are cleaned before being delivered. We reserve the right to charge an additional fee for cleaning if we deem it necessary as this can greatly increase the time taken to perform a service.
All loose parts (mud guards, top caps, break mounts, mounting hardware, bolts, seat clamps etc.) should be removed before sending. If we receive these items they will be removed before servicing and returned in the condition they were received, without re fitting.